Job Purpose:
To support the operations of the organization by providing technical expertise in the areas of hardware, software, network, employee training, and other technology related support.
 
Duties:
 

• Designs, installs, and maintains network hardware and software. This includes telecommunication hardware and software, personal computers, software applications, printers, servers, routers, bridges, switches, modems, etc.
• Establishes and maintains system users, security, and user environment for network and other systems.
• Maintains secure environment for all devices such as servers, laptops, desktops, tablets, cell phones, etc. by making sure security patches are up to date and security procedure are in place.
• Insure that backups and disaster recovery procedure are in place and monitored on an appropriate time frame.
• Provide technical support for users at all ILCO divisions.
• Monitor servers and storage capacities to ensure servers to not get overloaded or crash due to technical problems.
• Work with software and hardware vendors to resolve technical problems.
• Participate in problem solving and software education of other divisions and departments within the company.
• Assist division or department managers in creating reports and other presentation materials.
• Other Information Technology duties as assigned.
• Travel Required: Some

 
Qualifications:
  Minimum
 

• Bachelor degree in Information Technology or comparable experience in the technology field.
• Strong communication and organizational skills.
• Positive attitude, team player, and ability to work with people in a training capacity are necessary for this job.
• Ability to analyze and completed assigned projects and tasks.
• Understanding of information technology environment in business.
• Understanding of MS Office Suite and reporting software.
• Ability to research complex issues and resolve in a professional manner.

 
 
 Preferred
 

• 5+ years relevant experience, including network Infrastructure design and device management software systems.
• Experience working with multi-location IT support.