Job Purpose:

Coordinate with sales force to provide support for ILCO customers and internal staff.   

Duties:                                                                                                                                                                   

·        Functions within the guidelines of ILCO’s philosophy and Mission Statement.

·        Answers phone calls from customers and provides customer assistance as required.

·        Communicates opportunities or concerns with appropriate sales or service department to assure customer satisfaction.

·        Works in company computer system to maintain customer data and pricing, enter sales orders, print delivery tickets, and invoices customers.

·        Maintains and invoices customers who are on blanket sales orders and service contracts.

·        Keeps office organized by filing and organizing documents in an orderly manner. Orders office supplies as required.

·        Works with sales staff and Warehouse manager to assure that inventory levels are correct.

·        Assists managers, sales, service, and support staff as necessary to provide an efficient operation.

·        Performs miscellaneous tasks as assigned by manager.

·        Travel required: No.

Qualifications:

Minimum

·        High School Diploma.

·        Excellent verbal communication skills for customer interactions.

·        Advanced computer skills.

·        Ability to make and adhere to time schedules.

·        Strong organizational skills.

Preferred

·        2-4 years’ administrative assistance experience.

·        2-4 years’ Microsoft Office experience.

NOTICE: This job description does not list all the duties of this job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated based upon your performance of the tasks listed in this job description and other tasks and criteria as defined by your manager.