Job Purpose:
Directs, manages, supervises and coordinates the activities and day-to-day operations of service personnel within a company division, including preventative, reactive, investigative and corrective maintenance activities.  Represents ILCO concerning projects to the customer.

Duties:

• Functions within the guidelines of ILCO’s philosophy and actively supports mission, vision and values
• Supervises service personnel, which includes prioritizing and assigning work, training of staff, day-to-day supervision, ensuring employees follow policies and procedures, maintaining a healthy and safe working environment, hires, evaluates and conducts disciplinary actions of service personnel in coordination with Division Manager
• Ensures good communication between service department and manager, sales, and administrative staff
• Establishes and maintains effective working relationships with manager, sales, and administrative staff
• Develops strong relationships with customers in order to establish and maintain constructive and profitable business partnerships, seeking efficiencies for customer
• Continually seeks opportunities for sales of ILCO’s products and services
• Analyzes problems, identifies alternative solutions, projects consequences of proposed actions and implements recommendations in support of goals
• Ensures delivery of high-quality performance of service and installations
• Ensures safety standards are met
• Ensures paperwork is completed in a timely and accurate manner
• Prepares work schedule, approves time cards and time off requests
• Achieves quarterly performance goals as negotiated with division manager to align with divisional revenue goals
• Other duties as assigned by division manager
• Travel required: Yes
   

Skills/Qualifications:
Minimum

• High school graduate
• Minimum of 5 years of service experience
• Mechanical knowledge of machines and tools, including their designs, uses, repair and maintenance
• Solid analytical and technical skills
• Excellent written, verbal and listening skills
• Good computer skills
• Ability to organize, coordinate and direct projects
• Excellent interpersonal and customer service skills with strong customer focus
• Outstanding sense of team spirit
• Ability to obtain necessary certifications as required. Required certifications will be paid for by company.
   

Preferred:

• 10 years of service experience
• College or trade school degree
• Previous leadership experience